Return Policy
At Urban Outfitters & Co., we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.
Returns
- You have 7 days from the date of delivery to return your item.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Return Process
- Contact our customer service team at info@urbanoutfittersco.com within 7 days of receiving your item to initiate a return.
- We will provide you with a free return shipping label.
- Securely pack your item in its original packaging and affix the provided return label.
- Drop off the package at your nearest shipping location.
Refunds
- Once we receive your returned item, our team will inspect it to ensure it meets our return conditions.
- After inspection, we will process your refund within 5 business days.
- The refund will be issued to your original payment method, minus the original shipping cost.
Important Notes
- Items that do not meet the return conditions will not be eligible for a refund.
- Please allow 5-10 business days for the refund to appear on your statement after it has been processed.
If you have any questions about our return and refund policy, please don't hesitate to contact us at info@urbanoutfittersco.com
Thank you for shopping with Urban Outfitters & Co.!